Where's My Puzzle?

Track My Order page image


Enter in Your Personal Tracking Number in the Box Below.

Need to learn the status of your shipment, find a package, or get proof of your delivery? Use our website to get easy package tracking and shipment location services for regional, national and international shipping providers.Track packages by tracking number from all major carriers including FedEx®, USPS®, UPS®, DHL® and more!

Please note that due to current global health concerns, shipping may be delayed an additional 1-2 weeks. 

Alternatively, email hello@puzzlemode.com and put the words "Track My Order" in the subject and body of your email. You should receive an automated reply with your personalized tracking status. 

Enter in Your Personal Tracking Number in the Box Below.

Why did I receive two separate tracking numbers?

Because we ship from multiple locations around the US to keep the price down for all our customers, your order may arrive in multiple packages. Each package is assigned a different tracking ID.

Where is My Order?

We ship from our custom facilities located in the United States. Shipping usually takes between 4-9 days door to door (excluding processing time). In extremely rare cases, shipping will exceed 15 days due to factors such as shipping congestion, customs delays, and high order volumes, or governmental policies. Typical shipping timeframes are as follows:
USA: Between 4 - 9 business days average
Canada: Between 10 - 21 business days average
Europe: Between 10 - 21 business days average
Australia: Between 10 - 21 business days average
All Others: Between 10 - 30 business days average.

What is your refund policy?

If you're unhappy with your order for any reason send an email to hello@puzzlemode.com and tell us your issue.

*We do not offer refunds on items that are currently still in transit*

See our full Return Policy Here